Terms and conditions

Please note that credit card payments for Fjord Active AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms & Conditions /General conditions. 



We in Fjord Active value you highly as a customer. Together with our guides we will do our utmost to provide a friendly atmosphere whilst having with a fun, relaxing and safe experience. 

These “Terms & Conditions” apply for any booking. 

Fjord Active observes strict health & safety procedures, however when dealing with nature there always exists an element of risk. Please be aware that all our activities do carry a small degree of risk.  

Safety instructions will be given before and under every tour; all our guests must agree to follow these instructions.  

Fjord Actice, or our guides, cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given. 

Any lawsuit against Fjord Active or any of our guides must be carried out in a Norwegian court, following the laws of Norway.  

All our guides are trained in First Aid.  

In some of the arear we are guiding in, there is no mobile phone coverage. If some of our guest should be hurt or ill, there may be some time before they get help.

We reserve the right to make changes to the schedule or to cancel any tour or arrangement due to health, safety and weather conditions.  

We reserve the right to make changes and adjustments to these terms and conditions without prior notification to any client. We will do our utmost to fulfill the terms that you agreed upon when booking. Cancellation policy is not changeable.  

We recommend all guests to have their own personal travel / medical insurance.  

Please be aware that tours that are booked for a specific time period are not subject to a ”cooling off period” according to Norwegian consumer law.  

By paying for a tour we will assume that any client have read and agreed to our terms and conditions.  

Please be aware that, though we believe the client is, most of the time, right, we adhere to our company policy and maintain the right to refuse service to anyone who exhibits any or all of the above criteria. 

Booking and payment  

Our daily scheduled tours have to be booked in advance; on our webpage; by phone to 0047 4702 7878; bye-mail to fjordactive@gmail.com. All bookings are payable by VISA or Master Card.  

The booking is binding when payment is done. Please print the confirmation voucher for proof of transaction and bring this with you to our base.  

Bookings done online in web shop - must be paid 100% in advance  

All invoices are liable for a 5% interest charge when overdue, minimum fee is NOK 100, if invoice is not paid within due date we reserve the right to cancel the booking.  

Guided tours are VAT free.  


Cancellation policy  

If client cancel before tour start, the following refund will apply:  


The 25% non-refundable deposit will not be refunded.  

If you have paid 100 % in advance the following refund rates will apply:  

Over 60 days before departure date: 75 % of any balance paid will be refunded.  

59 to 30 days prior to departure 50% of the trip cost  

29 or fewer days prior to departure 0% of trip cost.  

From any refunds we will deduct NOK 120 for international bank transfer fees  


Once the tour has started there is no possibility for rescheduling. We reckon a tour as started at the given meeting time, 10 to 15 minutes before departure. This is valid even if there is only one person booked on.  

Please make sure to be in place 10 minutes before tour starts, if you are late the group may leave without you. If this occurs we will not refund or rebook your tour.  

If a client knows that he/she will be late, be advised to call in well in advance and we will do our best to book you onto another tour. Be aware that any rebooking is subject to availability and not guaranteed.  

To make cancellations, please send the booking confirmation by e-mail to fjordactive@gmail.com . Please state your own and your banks name and full address, bank account number with IBAN and SWIFT / BIC codes for repayment.  


We reserve the right of Force Majeure if an event beyond our control prevents your booking from being fulfilled. These are events and circumstances which we cannot, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, wind and weather conditions, government action or other events outside our control.  

If a Force Majeure situation occur, refunds will not be issued, we will do our best to reschedule your tour  

Cancellations by Fjord Active in advance of tour: We offer a new tour later or refund 100 %, we do not cover international bank fees.  


Health and fitness  

Though our regular scheduled tours are not strenuous, we highly recommend that you arrange personal travel/ medical insurance. Please advise your guide if you have any physical conditions that may affect your enjoyment of our tour. As we have a guide ratio of 1 guide per 12 guests, we are normally able to tailor the pace of the tour which enables you to walk at your own pace. If you are after strenuous exercise, please be aware that our regular tours are not meant to be this, you will be asked to adjust your speed to the other clients and the guides pace.  


Weather and safety  

Our tours are in wilderness environments and will be affected by the weather. The weather in the Fjords of Western Norway can be very changeable both to temperatures and type of weather. On our tours you might experience both sunshine, rain, wind, calm and a variety of temperatures on the same day. We recommend bringing warm and waterproof clothing. Also gloves and hat.  


Guide training  

Fjord Active Our local guides know the tour area well and can provide interesting facts about it’s history. They are educated in guiding and pre-hospital first aid to give you a great, unforgettable, and safe tour.


Group size  

For the daily tours we have a minimum number of 2 clients and maximum 12 per guide..



It is not possible to take with you animals on the tour.